Secrets create Suspicion.

Recently at a Starbucks, a barista knocked a scalding coffee into a customer's lap (by accident of course). Instead of giving the man a cool towel for his burn or apologizing, the barista reached for a questionnaire and prepared to ask the man a few questions.

WHAT!? Seriously, who trained these people?

After $500 in medical bills, the man was granted a $50 gift certificate---to STARBUCKS. No, no, no....

The victim's son asked Starbucks what the emergency protocol was in case a customer was burned by the coffee, which I assume can happen quite often.

Apparently employees are trained to follow certain procedures, but when asked what these procedures were, the Starbucks representative stated that it was secret. They have what is called a "scalding incident program"...but the procedures are apart of an internal practice... which is why they can't go into details.

I can't believe this. Starbucks is a name known around the world. Their lack of concern for customers really makes me skeptic of their business practices. Not only should the man's medical bills been taken care of, but the immediate reaction of the employee should have been to grab a first-aid kit.

Does Starbucks have a first-aid readily available and equipped for burns? They should. And why is the "scalding incident program" so top secret? Secrets only create suspicion..

What's wrong with you Starbucks?